topic Re: Sky Puck Delivery in Sky Stream

Sky Puck Delivery

Eldienne1 — Tue, 24 Mar 2026 19:37:03 GMT

Hi all. I ordered sky stream on Friday. Supposed to arrive Saturday and didn't. No one at Royal Mail knows where it is. It shows as arrived from sky then presumably lost! Trying to get in touch with sky is near impossible. Email bounces straight back. Phone calls cut out after finally pressing with numbers to get to where i think i need to be. Anyone had similar experiences? Anyone from Sky that could look into this or send a replacement?

Re: Sky Puck Delivery

GD1 — Wed, 25 Mar 2026 09:59:18 GMT

@Eldienne1 Sky don't use email as a form of communication which is why your email you sent to a non reply address bounces.

We can ask the Community messaging team to help you if you wish.

Re: Sky Puck Delivery

Brill+Gill — Wed, 25 Mar 2026 09:57:29 GMT

Hi @Eldienne1, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky Puck Delivery

Eldienne1 — Wed, 25 Mar 2026 10:12:26 GMT

Brill thanks to both of you