topic Sky puck in Sky Stream

Sky puck

Kenneth52 — Tue, 24 Mar 2026 15:39:06 GMT

Power cable has a dodgy connection can I order a new one

Re: Sky puck

Angel_Aka — Tue, 24 Mar 2026 15:48:39 GMT

@Kenneth52 wrote:
Power cable has a dodgy connection can I order a new one

Give Sky a call and they may send you a replacement or you can purchase one on eBay.

Re: Sky puck

lettice — Tue, 24 Mar 2026 16:15:56 GMT

@Kenneth52

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: Sky puck

LJB-C — Tue, 24 Mar 2026 17:49:27 GMT

Thanks for escalating this @lettice. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.