topic Re: Puck white light flashing in Sky Stream

Puck white light flashing

Super+Anthony — Mon, 23 Mar 2026 17:08:10 GMT

White light flashing underneath the puck for around 10 minutes so far and nothing turning on. I did briefly get Sky logo on the blackscreen. It then stops so I try to turn on using the remote. Then the flashing starts again and I try to turn on, and it just carries on flashing.

Any idea to fix please

Re: Puck white light flashing

lettice — Mon, 23 Mar 2026 17:11:04 GMT

Have a read of this Sky help article, namely running the recovery procedure on step 4

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck

Re: Puck white light flashing

Super+Anthony — Mon, 23 Mar 2026 17:20:14 GMT

I just unplugged the puck and put the it back on by pressing the button on the bottom of the puck till the logo came on and its now at the blue screen and Please Wait. Thanks @lettice. Pro. Just looked at the settings and its updated the UI version to 3.161.1 so it looks like it froze on an update? It was on an earlier one at lunch time

Re: Puck white light flashing

lettice — Mon, 23 Mar 2026 17:24:18 GMT

Glad to hear you are up and running again.

Re: Puck white light flashing

Super+Anthony — Mon, 23 Mar 2026 17:25:58 GMT

Appreciate your kind words @lettice

Re: Puck white light flashing

JazTheTim — Wed, 25 Mar 2026 21:18:08 GMT

I have the exact same issue. The restart failed.
the recovery process fixed it.

thanks @lettice for the link.