Have I Made. A Mistake Moving To Sky

SunnyP9999 — Sat, 21 Mar 2026 11:09:31 GMT

Moving. From VM, have I made an error in moving?

Nothing but issues from the get go.

Ive two PUCK devices, both which constantly either go to a grey screen whilst watching channels or losing sound.
This must happen at least 10 times a day.
Run the tests and usual, no issues found.
Restarted and rebooted everything.

Getting fed up now and regretting moving.

Today the issues are even happening with Amazon Prime.

Re: Have I Made. A Mistake Moving To Sky

lettice — Sat, 21 Mar 2026 13:30:08 GMT

See you mention Amazon prime, more on that below.

Are usually seeing your issues mainly when watching live ?
As you may be aware, having good local network is a key factor for having a reliable experience with Sky Stream.

Not just broadband speed to your house and router, but for your local network supply via wifi or ethernet, that can be affected in a busy household or can suffer from some local interference.

You mention running tests, are there the Netflix tests?
Best way to test is via a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, over say a half hour period during tests.
What is your speed for each puck?

Also, your pucks may be suffering from interference, more often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.

The pucks for many perform best when in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.

Plus, change both your pucks to following recommended settings set in Settings>
Set Network standby mode to ON and turn wifi OFF under Network if connected via ethernet.

For your Amazon Prime issue, try a restart of your broadband router/hub and do an apps refresh;

Press Home on your Sky remote, then highlight Settings.
Press System management, then Resets and updates, and finally Refresh apps.
You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing. Note: An apps refresh can take up to 24 hours to complete.

Re: Have I Made. A Mistake Moving To Sky

SunnyP9999 — Sat, 04 Apr 2026 09:00:22 GMT

Apologies for the delay in responding.

Ive followed all the guidelines (each of what you have suggested).

I have a 1gb line coming into my property. Each PUK is hard wired connected. Running internet speed checks to each device shows in excess of 900mb so it's not that.
Got to say, it's got better but it's not 100% gone. Still happens daily which in my opinion is still not good enough.

topic Re: Have I Made. A Mistake Moving To Sky in Sky Stream

Have I Made. A Mistake Moving To Sky

Re: Have I Made. A Mistake Moving To Sky

Re: Have I Made. A Mistake Moving To Sky