https://helpforum.sky.com/t5/Sky-Stream/One-Puck-not-working/m-p/5235564#M71405 <P>My Sky Puck ending FDN has had a problem for a week now, I tried reporting on the app but it kept on giving me an error message.</P><P>Whilst watching tv shows or using the apps like Netflix and Disney + the screen keeps on cutting out and going blank for a few seconds before coming back on. The day it started we had power cuts in the area so I thought it was to do with that but unfortunately it still has the problem. I have swapped over the puck with another one in our lounge using the same cables and it works perfectly fine so I think the puck must have the issue.</P> Fri, 20 Mar 2026 18:56:09 GMT RobStepin 2026-03-20T18:56:09Z https://helpforum.sky.com/t5/Sky-Stream/One-Puck-not-working/m-p/5235564#M71405 <P>My Sky Puck ending FDN has had a problem for a week now, I tried reporting on the app but it kept on giving me an error message.</P><P>Whilst watching tv shows or using the apps like Netflix and Disney + the screen keeps on cutting out and going blank for a few seconds before coming back on. The day it started we had power cuts in the area so I thought it was to do with that but unfortunately it still has the problem. I have swapped over the puck with another one in our lounge using the same cables and it works perfectly fine so I think the puck must have the issue.</P> Fri, 20 Mar 2026 18:56:09 GMT https://helpforum.sky.com/t5/Sky-Stream/One-Puck-not-working/m-p/5235564#M71405 RobStepin 2026-03-20T18:56:09Z https://helpforum.sky.com/t5/Sky-Stream/One-Puck-not-working/m-p/5235652#M71419 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4641580">@RobStepin</a>&nbsp; Have you tried a reboot of your puck by powering it and the router off for a few minutes, turn the router back on first when your WiFi kicks back in turn the puck on&nbsp;</P> Fri, 20 Mar 2026 21:42:38 GMT https://helpforum.sky.com/t5/Sky-Stream/One-Puck-not-working/m-p/5235652#M71419 Deedee36 2026-03-20T21:42:38Z