Moving from a regular house to a retirement comunity

Roger98 — Thu, 19 Mar 2026 11:39:08 GMT

I am having difficulty in getting stuff delivered. The people who handle moves are trying to get the new destination address quickly and miss out some important details. They are focused on getting the postal address (house number) and street name.

I am moving to a retirement community which consists of seven separate buildings each with its own name and numbering system.

Consequently the first item required is the apartment number, then the building name and finally the postcode, It is only the building name which differentiates between buildings. One package has already been returned to sender (SKY) because the building name was omitted.

Re: Moving from a regular house to a retirement comunity

LJB-C — Fri, 20 Mar 2026 09:37:26 GMT

Hi @Roger98, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Moving from a regular house to a retirement comunity in Sky Stream

Moving from a regular house to a retirement comunity

Re: Moving from a regular house to a retirement comunity