topic Re: Postcode error in Sky Stream

Postcode error

Karen317 — Thu, 19 Mar 2026 17:51:33 GMT

When I sign in username and password are fine but when I'm asked for my postcode I get an error. I'm told I need to raise on this forum in order to get escalated. Can someone assist please?

Re: Postcode error

Dazzasky — Thu, 19 Mar 2026 17:53:44 GMT

@Karen317 wrote:
When I sign in username and password are fine but when I'm asked for my postcode I get an error. I'm told I need to raise on this forum in order to get escalated. Can someone assist please?

Hi @Karen317

I have escalated your post to Sky. Keep an eye out for a blue chat bubble.

https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: Postcode error

Brill+Gill — Thu, 19 Mar 2026 18:16:02 GMT

Thanks for escalating this @Dazzasky. We’ve sent @Karen317 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.