topic Re: Sky stream black screen in Sky Stream

Sky stream black screen

lenat82 — Wed, 18 Mar 2026 20:09:19 GMT

Hi. I'm after some help if possible. My puck shows the Home Screen and allows me to access apps however once I select a tv channel to watch I get a black screen. It's all channels in my subscription that are affected rendering my tv service unwatchable, can anyone help?

Re: Sky stream black screen

mikealanr — Wed, 18 Mar 2026 21:11:40 GMT

Hi @lenat82

Has it ever worked? Have you tried a reboot in the first instance (settings > system management> resets & update > restart).

Failing tail try powering off at mains, rebooting your router, wait for internet to reconnect and then power back on at the mains.

If that doesn't work run a speed check in netflix (profile pic (top left) > get help? > Connectivity check) and post the result here. Sky say your need 25Mbps for HD, 30Mbps for UHD and 35Mbps if multiple sky devices.

MikeAlanR

Re: Sky stream black screen

lenat82 — Thu, 19 Mar 2026 17:57:03 GMT

The reboot worked thanks for the advice! It's appreciated