topic Re: sky pucks in Sky Stream

sky pucks

shadow971959 — Mon, 16 Mar 2026 22:24:12 GMT

been having oriblems with both my sky picks

never get anywhere with SKY wait for jpurd, days, weeks, and monrh for responce absolutely no help whatsiever.

will be cancelling at end of contract

equipment not fit foe purpose

Re: sky pucks

shadow971959 — Mon, 16 Mar 2026 22:30:22 GMT

my spelling atrocious

been having problems with both my sky pucks

never get anywhere with SKY wait for hours days, weeks, and month for response absolutely no help whatsoever.

will be cancelling at end of contract

equipment not fit for purpose

Re: sky pucks

CoffeeDrinker — Tue, 17 Mar 2026 08:43:58 GMT

@shadow971959 wrote:
my spelling atrocious

been having problems with both my sky pucks
never get anywhere with SKY wait for hours days, weeks, and month for response absolutely no help whatsoever.
will be cancelling at end of contract
equipment not fit for purpose

What issues are you having?

Re: sky pucks

shadow971959 — Tue, 17 Mar 2026 09:15:43 GMT

constantly locking up, losing channels during play , netflix "continue watching locking up, and many others, i'm fed up of resetting, full reboots, playlist items going back to homesreen on selection and other things.

its just not good emough

Re: sky pucks

Angel_Aka — Tue, 17 Mar 2026 09:24:29 GMT

@shadow971959 wrote:
constantly locking up, losing channels during play , netflix "continue watching locking up, and many others, i'm fed up of resetting, full reboots, playlist items going back to homesreen on selection and other things.

its just not good emough

Those are usually symptomatic of a problematic broadband connection. Sky Stream relies entirely on you providing the puck with a fast, stable and constant connection to Sky's servers so that SkyOS can function.

Have you run the speed check from the Netflix app's 'get help' menu? What speed does the puck report as receiving?

Sky recommend a minimum of 25Mbps for a single puck to stream HD reliably, but much more is preferable. If you have a busy household with many devices uses bandwidth, speed fluctuations can also be detrimental to the Sky Stream experience.

Troubleshooting your home broadband network is a good place to start if you want to try and improve your Sky Stream experience.

Re: sky pucks

lettice — Tue, 17 Mar 2026 09:29:34 GMT

@shadow971959

Sounds like you have issues with your pucks and setup that need looking at in detail or maybe replacement.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: sky pucks

shadow971959 — Tue, 17 Mar 2026 09:33:47 GMT

usual excuse , my broadband is sky and theres nothing wrong with it

Re: sky pucks

shadow971959 — Tue, 17 Mar 2026 09:37:57 GMT

yep you dod thar before and i waited hours for a reply, in fact when replied waired even longer for an answer which nener came

because of all this i'm can celling all my sky producys including broadbang , and going elsewhere

Re: sky pucks

Angel_Aka — Tue, 17 Mar 2026 09:44:21 GMT

@shadow971959 wrote:
usual excuse , my broadband is sky and theres nothing wrong with it

OK, that's fine. Having Sky Broadband doesn't make Sky Stream work any better. It still relies on the customer making sure the connection between the Sky router and the Stream puck is of sufficient speed and quality for the service to function, be it via WiFi or ethernet.

Oh and it's not an excuse. I didn't like Sky Stream and ditched it ages ago.

Re: sky pucks

shadow971959 — Tue, 17 Mar 2026 09:47:28 GMT

absolute rubbish

Re: sky pucks

Angel_Aka — Tue, 17 Mar 2026 09:48:42 GMT

@shadow971959 wrote:
absolute rubbish

Have a lovely day! Remember - it's only telly!

Re: sky pucks

Jason- — Tue, 17 Mar 2026 09:53:06 GMT

Good Morning @lettice, thanks for making us aware of this. I'll drop you an invite now @shadow971959 and we can help get things working better for you 👍🏻

Thanks, Jason-

Re: sky pucks

NorthernApe — Tue, 17 Mar 2026 16:52:51 GMT

I had issues with one of my pucks (I have 2), which was locking up and then switching to a black screen. No response to the remote control.

I spoke with Sky Tech, and they confirmed they could see the issues I was having (not sure how!), but this has been referred to the "back office", who apparently will be pushing out a software update to rectify the issues.

I've taken a screenshot of my current info so I can monitor whether an update takes place.

Re: sky pucks

shadow971959 — Tue, 17 Mar 2026 17:08:05 GMT

don't ho;g your breath