topic Re: I can't get my handset to work properly in Sky Stream

I can't get my handset to work properly

ladycatlover — Wed, 11 Mar 2026 19:58:31 GMT

The on and off button works, The volume up and down and off work. Occasionally I've arrived on a YouTube page with my photo on it, but I can't get to my photo to sign in.

I can't get to my home page. I can't get into settings. I can't go back to previous page, Speaking into the hand set doesn't work.

Basically the hand set doesn't seem to be working. Or am I doing something wrong?

Please help.

Best wishes from ladycatlover

Re: I can't get my handset to work properly

CoffeeDrinker — Wed, 11 Mar 2026 20:42:35 GMT

@ladycatlover wrote:
The on and off button works, The volume up and down and off work. Occasionally I've arrived on a YouTube page with my photo on it, but I can't get to my photo to sign in.

I can't get to my home page. I can't get into settings. I can't go back to previous page, Speaking into the hand set doesn't work.

Basically the hand set doesn't seem to be working. Or am I doing something wrong?

Please help.

Best wishes from ladycatlover

There are a few things to try:

Change the batteries. Low battery power can cause the remote to behave erratically and inconsistently.
if the remote is new, check that there isn't a scrap of paper left between the batteries and the battery terminals.
if your remote is new and you e come from Sky W, the Sky Stream remote is very much button based and doesn't respond the thumb swipes (despite the two remotes looking superficially similar.
On YouTube on a phone or similar search 'Using the remote Sky Stream'. It's a short 2 min Sky produced video going through how to navigate the Dky Stream interface using the remote (apologies if this is teaching granny to suck eggs!)
Try resetting your Sky Stream remote as follows "hold down 7 and 9 together for 3 seconds. Then, press and hold 1 and 3 together for 3 seconds to re-pair it."

If none of the above work, you'll need to call sky to ask them to replace your remote.

Re: I can't get my handset to work properly

ladycatlover — Sun, 15 Mar 2026 17:23:36 GMT

Thank you so much for your reply! Batteries was the first thing we tried.

Tried all your suggestions, and nothing worked. Thank you for the re-set code, I didn't know that before, it may be useful in future.

I'll try and get in touch with Sky tomorrow.

Thanks again for your helpful reply to my question.

Best wishes to you - at least we have a sunny evening here!