Ethernet & sky stream

simon897978 — Sat, 14 Mar 2026 00:23:58 GMT

Hi all. Having major issues, which I can see is happening to others too. I followed the steps -

1. Factory reset the puck so it recognised the Ethernet connection & worked brilliantly

2. Switched WiFi off in settings

3. Changed "networked standby mode" to ON and "overnight power saving mode" to OFF.

4. Reset device.

All works great but overnight the puck forgets the Ethernet connection & won't connect as says no WiFi connection.

When I turn off TV to standby (light on TV), I've noticed the puck light switches off. Shouldn't it stay on if "networked standby mode" is ON and "overnight power saving mode" is OFF? Those two settings haven't change or reset in settings when I switch on in morning but the puck is still looking for a WiFi connection.

Full fibre is with OFNL/See The Light (so Sky) at 900mbps and appreciate Ethernet caps that at 100mbps. Router is in kitchen in a data cupboard that is the connected via data sockets to lounge & bedroom. Laptop works brilliantly via both Ethernet connections & sockets. Data sockets in lounge & bedroom - where the two pucks are - have also been tested by engineer & working fine. I'm using Cat7 Ethernet cables from sockets to pucks.

Weirdly too the puck in kitchen keeps dropping WiFi connection. There isn't a data socket in kitchen because the router is literally a metre away albeit in the cupboard. I have tested the TVs in all three rooms via a fire stick too and no issues with WiFi. Conducted WiFi tests via phone, iPad etc & all running at least 300mbps each test... even in the bedroom that is furthest away from router.

Surely this is a firmware issue for both Ethernet & WiFi if other devices work brilliantly but Sky keeps dropping overnight. If I watch Sky once I reboot in the day, it works brilliantly and we've watched it all day with no issues. However, once overnight, all three pucks just appear to forget the settings from the previous day.

Any help greatly appreciated.

Re: Ethernet & sky stream

arcadeavenger — Sat, 14 Mar 2026 12:37:51 GMT

Hi @simon897978 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

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Ethernet & sky stream

Re: Ethernet & sky stream