topic Re: Change region in Sky Stream

Change region

Ro30 — Tue, 10 Mar 2026 18:12:44 GMT

I moved from Hereford with Wedt Midlands news and I am now living in London. My address has changed but the puck has not?

Re: Change region

mikealanr — Tue, 10 Mar 2026 18:23:55 GMT

Hi @Ro30

You will need to ring sky and they will need to raise a case with a back office team to resolve.

MikeAlanR

Re: Change region

Ro30 — Sat, 14 Mar 2026 03:55:22 GMT

I rang Sky who talked me through how to change region and it had not worked. Very frustrating.

Re: Change region

lettice — Sat, 14 Mar 2026 07:55:33 GMT

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: Change region

arcadeavenger — Sat, 14 Mar 2026 09:08:57 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.