https://helpforum.sky.com/t5/Sky-Stream/New-puck-wo/m-p/5230920#M70788 <P>New puck will not set up.&nbsp; Tried for 3 days . Spoke to 3 advisors . Done a hard reset with ethernet cable.&nbsp; It fails to link my account and keeps trying to update software but fails .&nbsp;</P><P>The people I have spoken to obviously do not know how to resolve . 3 Days I have been trying.&nbsp;</P><P>This is ridiculous&nbsp;</P><P>I think I will cancel whole subscription&nbsp;</P> Fri, 13 Mar 2026 21:45:24 GMT Dytes 2026-03-13T21:45:24Z https://helpforum.sky.com/t5/Sky-Stream/New-puck-wo/m-p/5230920#M70788 <P>New puck will not set up.&nbsp; Tried for 3 days . Spoke to 3 advisors . Done a hard reset with ethernet cable.&nbsp; It fails to link my account and keeps trying to update software but fails .&nbsp;</P><P>The people I have spoken to obviously do not know how to resolve . 3 Days I have been trying.&nbsp;</P><P>This is ridiculous&nbsp;</P><P>I think I will cancel whole subscription&nbsp;</P> Fri, 13 Mar 2026 21:45:24 GMT https://helpforum.sky.com/t5/Sky-Stream/New-puck-wo/m-p/5230920#M70788 Dytes 2026-03-13T21:45:24Z https://helpforum.sky.com/t5/Sky-Stream/New-puck-wo/m-p/5230931#M70789 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4637460">@Dytes</a>&nbsp;</P><P>&nbsp;</P><P>Can you confirm you have tried the steps here: <A href="https://www.sky.com/help/articles/setting-up-sky-glass-updating-software" target="_blank">https://www.sky.com/help/articles/setting-up-sky-glass-updating-software</A></P><P>&nbsp;</P><P>If so we can escalate your post to sky and hopefully someone on the team that assists the community will be more successful than those you have spoken to.</P><P>&nbsp;</P><P>MikeAlanR</P> Fri, 13 Mar 2026 22:34:35 GMT https://helpforum.sky.com/t5/Sky-Stream/New-puck-wo/m-p/5230931#M70789 mikealanr 2026-03-13T22:34:35Z