https://helpforum.sky.com/t5/Sky-Stream/No-sky/m-p/5230779#M70783 <P>Have you checked that all the paper is out of the remote, you can do this by taking the back off</P> Fri, 13 Mar 2026 18:13:43 GMT peter-marlow+1966 2026-03-13T18:13:43Z https://helpforum.sky.com/t5/Sky-Stream/No-sky/m-p/5230689#M70779 <P>I am paying for a sky package about £50 month but have no sky channels I cannot get the remote to connect to the puck and cannot get any help from a real person. When I phone the options are go to sky help which is of no help at all&nbsp;</P> Fri, 13 Mar 2026 16:19:22 GMT https://helpforum.sky.com/t5/Sky-Stream/No-sky/m-p/5230689#M70779 Jean5319 2026-03-13T16:19:22Z https://helpforum.sky.com/t5/Sky-Stream/No-sky/m-p/5230696#M70780 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4637248">@Jean5319</a>&nbsp;have you tried pressing 7+9 on your remote together for a few seconds, then 1+3 together for a few seconds to re-pair your remote and Puck?</P> Fri, 13 Mar 2026 16:28:05 GMT https://helpforum.sky.com/t5/Sky-Stream/No-sky/m-p/5230696#M70780 Mark39 2026-03-13T16:28:05Z https://helpforum.sky.com/t5/Sky-Stream/No-sky/m-p/5230779#M70783 <P>Have you checked that all the paper is out of the remote, you can do this by taking the back off</P> Fri, 13 Mar 2026 18:13:43 GMT https://helpforum.sky.com/t5/Sky-Stream/No-sky/m-p/5230779#M70783 peter-marlow+1966 2026-03-13T18:13:43Z