topic Re: Sky puck keeps showing a black screen in Sky Stream

Sky puck keeps showing a black screen

JustMe22 — Thu, 12 Mar 2026 00:47:09 GMT

I was recommended Sky super fast broadband to go with my sky puck a couple of weeks ago. It will start up and work either for a few minutes or a few hours (If I'm lucky).

Each time I have to reboot it by turning it off at the wall, wait a couple minutes, turn it back on. Sometimes it happens soon after doing this.

Ive tried:

moving it to different places around the tv
Replacing the remote batteries
Changed the hdmi cable, switched ports at the back of the tv
Put the resolution to 720p
Altered the settings based on the other fixes in the Sky Community posts
Even bought an ethernet cable to see if it was an issue with WiFi connection.

This is driving me insane, a PhD is hard enough without having this added on!

Re: Sky puck keeps showing a black screen

lettice — Thu, 12 Mar 2026 06:04:36 GMT

Not exactly sure sure from your post on what your issue is.

Is it a black screen after some time of watching live TV channels?

To first make sure it's not a speed connection issue.
Can you do a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test several times, say over a half hour period.
What is your speed?

Re: Sky puck keeps showing a black screen

Margaretbarham — Thu, 12 Mar 2026 12:23:13 GMT

Can not get remote to activate sky.

Re: Sky puck keeps showing a black screen

RRFE — Thu, 12 Mar 2026 13:08:20 GMT

Same issues here. I came back to sky recently. Works for a day then stops. Getting blue screen of death here. Disconnects from Internet regularly. Yesterday we got sound but no picture. For days we had sound and picture out of sync. Awful service and can't get any customer service but a useless chat bot. Sky used to be good. Going to cancel. If I can figure out how.

Re: Sky puck keeps showing a black screen

JustMe22 — Thu, 12 Mar 2026 16:06:54 GMT

I get a black screen after watching steaming or live tv.

I only have 1 puck and the network connection speeds is approx. 49Mbps after a few checks.

Re: Sky puck keeps showing a black screen

lettice — Thu, 12 Mar 2026 18:01:55 GMT

@JustMe22

You should be ok, if you get a constant connection of that 49Mbps speed.

It could be getting close though at times to the lower limit for a reliable Sky Stream experience, if your local network gets busy at times from other devices.

Sky recommended minimum broadband speed is 25Mbps.

Or 30Mbps if you add an extra Sky Stream puck or watch in UHD.

Using the Sky Sports live sync option also adds a few Mbps per puck.

You mention you have tried an Ethernet connection, which for your speed might be a better option than wifi.

Do make sure when using Ethernet, that you turn off wifi in the Sky Stream Puck network settings.