https://helpforum.sky.com/t5/Sky-Stream/Can-t-connect-stream-puck/m-p/5227595#M70561 <P>Hello,&nbsp;</P><P>&nbsp;</P><P>I am not able to connect my stream</P><P>puck although I have followed all of the steps multiple times. Any ideas what might have gone wrong?</P><P>&nbsp;</P><P>thanks</P> Mon, 09 Mar 2026 13:15:32 GMT RoxanaM 2026-03-09T13:15:32Z https://helpforum.sky.com/t5/Sky-Stream/Can-t-connect-stream-puck/m-p/5227595#M70561 <P>Hello,&nbsp;</P><P>&nbsp;</P><P>I am not able to connect my stream</P><P>puck although I have followed all of the steps multiple times. Any ideas what might have gone wrong?</P><P>&nbsp;</P><P>thanks</P> Mon, 09 Mar 2026 13:15:32 GMT https://helpforum.sky.com/t5/Sky-Stream/Can-t-connect-stream-puck/m-p/5227595#M70561 RoxanaM 2026-03-09T13:15:32Z https://helpforum.sky.com/t5/Sky-Stream/Can-t-connect-stream-puck/m-p/5227624#M70562 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4454158">@RoxanaM</a>&nbsp;</P><P>&nbsp;</P><P>You will need to provide more information. When you say connect? Connect to what WiFi? Or connect the puck to your TV? Link your puck to your account? Are there any error messages? What step are you stuck at?</P><P>&nbsp;</P><P>Please provide as much detail as you can and the community will do it's best to assist.</P><P>&nbsp;</P><P>The information here may or not be helpful: <A href="https://www.sky.com/help/articles/setting-up-sky-stream" target="_blank">https://www.sky.com/help/articles/setting-up-sky-stream</A></P><P>&nbsp;</P><P>MikeAlanR</P> Mon, 09 Mar 2026 13:42:34 GMT https://helpforum.sky.com/t5/Sky-Stream/Can-t-connect-stream-puck/m-p/5227624#M70562 mikealanr 2026-03-09T13:42:34Z