https://helpforum.sky.com/t5/Sky-Stream/Puck-to-samsung-connection/m-p/5227348#M70547 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Mon, 09 Mar 2026 09:11:09 GMT LJB-C 2026-03-09T09:11:09Z https://helpforum.sky.com/t5/Sky-Stream/Puck-to-samsung-connection/m-p/5226725#M70445 <P>Hi I am attempting to connect my puck to a 32" Samsung TV, if I do a hard reset&nbsp;</P><UL><LI>Turn everything off for 10 minutes&nbsp;</LI><LI>Unplug HDMI lead</LI><LI>Turn on TV and then puck</LI><LI>Plug HDMI lead back in</LI><LI>Voila perfect picture&nbsp;</LI><LI>Turn off puck and TV</LI><LI>Leave for a few hours and coloured lines</LI></UL><P>I have tried puck on our other samsung tv's with no problem.I have had the first TV replaced with a new one still no picture. I have spoken to Samsung support and no one seems to know what the problem is. I have a feeling it's something to do with the settings on either one or both products?? Can anyone help as I am losing the will to live at the moment.&nbsp; <span class="lia-unicode-emoji" title=":rolling_on_the_floor_laughing:">🤣</span></P> Sun, 08 Mar 2026 09:25:03 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-to-samsung-connection/m-p/5226725#M70445 DH57 2026-03-08T09:25:03Z https://helpforum.sky.com/t5/Sky-Stream/Puck-to-samsung-connection/m-p/5227348#M70547 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Mon, 09 Mar 2026 09:11:09 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-to-samsung-connection/m-p/5227348#M70547 LJB-C 2026-03-09T09:11:09Z