https://helpforum.sky.com/t5/Sky-Stream/problems-with-puck-no-internet-and-cutting-out/m-p/5226985#M70496 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4154704">@Deemo1</a>&nbsp;</P><P>&nbsp;</P><P>It could be the location of the puck or a hardware issue. As you have more than one puck try swapping it over with one in a working location. If it works and the one you moved starts playing up it's likely an issue due to where the puck is located (i.e. poor wifi area, enclosed in a TV unit or behind tv etc).</P><P>&nbsp;</P><P>If it's still playing up, it's likely a puck issue and you need to ask sky to replace.</P><P>&nbsp;</P><P>MikeAlanR</P> Sun, 08 Mar 2026 14:45:04 GMT mikealanr 2026-03-08T14:45:04Z https://helpforum.sky.com/t5/Sky-Stream/problems-with-puck-no-internet-and-cutting-out/m-p/5226980#M70494 <P>My main stream puck in lounge has been putting up error messages saying no internet connection although everything else is working</P> Sun, 08 Mar 2026 14:27:58 GMT https://helpforum.sky.com/t5/Sky-Stream/problems-with-puck-no-internet-and-cutting-out/m-p/5226980#M70494 Deemo1 2026-03-08T14:27:58Z https://helpforum.sky.com/t5/Sky-Stream/problems-with-puck-no-internet-and-cutting-out/m-p/5226985#M70496 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4154704">@Deemo1</a>&nbsp;</P><P>&nbsp;</P><P>It could be the location of the puck or a hardware issue. As you have more than one puck try swapping it over with one in a working location. If it works and the one you moved starts playing up it's likely an issue due to where the puck is located (i.e. poor wifi area, enclosed in a TV unit or behind tv etc).</P><P>&nbsp;</P><P>If it's still playing up, it's likely a puck issue and you need to ask sky to replace.</P><P>&nbsp;</P><P>MikeAlanR</P> Sun, 08 Mar 2026 14:45:04 GMT https://helpforum.sky.com/t5/Sky-Stream/problems-with-puck-no-internet-and-cutting-out/m-p/5226985#M70496 mikealanr 2026-03-08T14:45:04Z