topic Re: Sky puck not working in Sky Stream

Sky puck not working

Conways — Sat, 07 Mar 2026 20:13:22 GMT

The white light is on by nothing is in the screen. The tv is on but the sky won't connect

Re: Sky puck not working

CoffeeDrinker — Sat, 07 Mar 2026 21:25:59 GMT

@Conways wrote:
The white light is on by nothing is in the screen. The tv is on but the sky won't connect

Are you hearing any sound if you try and use the Sky Stream remote control? If not, chances are your TV hasn't;t automatically switched to use the HDMI input your Sky Stream is on. If so you might need to use your TV remote to change the input to the right HDMI port.

If you are hearing sound when you use the Sky Stream remote then it may be outputting too high a resolution (2160p) than your TV can handle. Are you using Sky Stream with a 4K TV or an older/smaller 1080 HD TV?

Re: Sky puck not working

Stephen+Mourton — Sat, 07 Mar 2026 22:58:20 GMT

@Conways Have tried the old turn it off and turn it on trick? If not unplug the puck from the mains, wait at least 30 seconds then plug it back in again and wait for it to reload.

Re: Sky puck not working

lettice — Sun, 08 Mar 2026 05:19:29 GMT

@Conways

Can you perform the recovery procedure as shown on step 4 of this Sky help article;

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...