topic Re: Background noise on stream in Sky Stream

Background noise on stream

MachLoop — Fri, 06 Mar 2026 20:34:44 GMT

Can anyone help as tried to find a solution here but can't,

I left sky glass as tbh it's not with it.

Gone to sky stream and the is like some sort of weird background noise when the main sound is quit.

its like. Muffled sound and very irritating.

you get a silent section but can hear some sort of weird sound in the background.

this is on all channels not just sky channels.

i know it's sky because if i watch via my sony Bravia and via soundbar through normal tv or catch up channels it's not there.

just when watching via the stream box.

relly confused.

i use gold plated hdmei leads and always have done but no issues until i had stream.

Re: Background noise on stream

Danz994 — Sat, 07 Mar 2026 09:54:51 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Background noise on stream

MachLoop — Mon, 09 Mar 2026 19:48:07 GMT

Hi @Danz994

i replied to the chat and had nothing since from them. 🤷🏼‍♂️🤦🏼‍♂️

Re: Background noise on stream

Brill+Gill — Mon, 09 Mar 2026 20:09:45 GMT

Hi @MachLoop, please respond to the chat bubble for further assistance.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Background noise on stream

Paul+Dray — Tue, 10 Mar 2026 02:15:52 GMT

@MachLoop wrote:
Hi @Danz994
i replied to the chat and had nothing since from them. 🤷🏼‍♂️🤦🏼‍♂️

Did you get to the bottom of this @MachLoop ?

Not heard of this type of issue before. Curious.