topic Re: Extras added to sky stream in Sky Stream

Extras added to sky stream

AngSimms — Fri, 06 Mar 2026 00:41:00 GMT

I've just switched from Sky Q to Sky Stream, and I've logged in to my account to find UHD and ad skipping have been added without my consent, at an additional £12 a month, without my consent. Why do they do things like this?! I now have to waste another hour of my life contacting them to take them off 🤦‍♀️

Re: Extras added to sky stream

Tall_Paul — Fri, 06 Mar 2026 06:48:31 GMT

Hi, how frustrating, you shoukd be able to

save some pain of the phone by removing them via the MySky app, hopefully they were just added as trials and not charged.

Open the App > Select TV > Scroll the top menu to Home Setup > Scroll down until you see Ad Skipping > Remove.

it will summarise your choice and you can confirm.

Re: Extras added to sky stream

AngSimms — Fri, 06 Mar 2026 08:07:47 GMT

Thanks so much for your reply.

I always have issues managing my account online, unless it comes to upgrades.....

Manage content packs, and manage home setup, are both greyed out.

Re: Extras added to sky stream

Chrisee — Fri, 06 Mar 2026 08:22:20 GMT

@AngSimms to help you I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call

See here for more about escalation My Post Has Been Escalated – What Happens Next on Sky Community

Re: Extras added to sky stream

Tall_Paul — Fri, 06 Mar 2026 08:22:30 GMT

Agh, that's annoying!!

I'd think it's due to the move from Q to Stream then possibly based of the old service as those packs should be easily managed, hope the call resolves it easily.😕

Re: Extras added to sky stream

J_ham — Fri, 06 Mar 2026 08:44:34 GMT

Thanks @Chrisee for escalating this. We’ve sent @AngSimms an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Extras added to sky stream

AngSimms — Fri, 06 Mar 2026 09:53:37 GMT

Unbelievable, telling me it's 31 days notice and I have to pay for the first month, even though I didn't agree for these things to be added? Apparently they're always added, so Sky is overcharging everyone for their first month?!

Re: Extras added to sky stream

AngSimms — Fri, 06 Mar 2026 09:58:11 GMT

After speaking to a supervisor, apparently the charge will be adjusted - I don't know if this is because I made a fuss or is standard.

Thanks for all the advice and escalating.

Hopefully the greyed out buttons will resolve themselves in a few days and I won't need to mess around in the future.