topic Re: Buffering in Sky Stream

Buffering

Robbo50 — Fri, 06 Mar 2026 07:08:47 GMT

System buffering

Re: Buffering

mikealanr — Fri, 06 Mar 2026 07:54:52 GMT

You will need to provide more information. Is this a new install? What is your broadband speed? Whonis the ISP? What speed is your puck getting (check in Netflix (profile pic > get help? > Connectivity check). What have you done to resolve so far e.g. restarted your puck?

Is this on live TV, apps or both?

We are fellow customers here on the community and no nothing about your set up unless you tell us.

MikeAlanR

Re: Buffering

Robbo50 — Fri, 06 Mar 2026 09:12:05 GMT

Thanks!

Its a new installation switching from Virgin to Sky on their Full Fibre 500. ISP is Sky and puck speed is 64.74Mbps.

I have restarted the router and restarted the Puck. And tried to get the VA to understand the problem!