topic Re: FBI series 8 episode 5 picture missing in Sky Stream

FBI series 8 episode 5 picture missing

Tippster — Thu, 05 Mar 2026 07:34:05 GMT

The latest episode of FBI is now available to watch via my playlist BUT after you get past the first section of adverts there is only sound, no picture!!

We had this a few months ago with S.W.A.T's last ever episode & it took Sky weeks to rectify, please tell me this isn't going to be the case with this?

Am I the only one having this issue?

Re FBI series 8 episode 5 picture missing

MarkGoldsmith — Thu, 05 Mar 2026 10:08:16 GMT

@Tippster wrote:
The latest episode of FBI is now available to watch via my playlist BUT after you get past the first section of adverts there is only sound, no picture!!

We had this a few months ago with S.W.A.T's last ever episode & it took Sky weeks to rectify, please tell me this isn't going to be the case with this?

Am I the only one having this issue?

@Tippster if a simple reboot of your puck doesn't fix it, the best thing to do is to report it to Sky by emailing viewerR@sky.uk who will be able to investigate the playback problem.

Re: FBI series 8 episode 5 picture missing

Tippster — Thu, 05 Mar 2026 12:03:31 GMT

With the issue still ongoing, even after doing a hard reboot to both of my pucks, I have now emailed viewerR@sky.uk to inform them of the issue.

I have gone through the entire episode, the commercials play fine throughout but the picture stops after the first commercial break & never returns.

Re: FBI series 8 episode 5 picture missing

MiffyB — Thu, 05 Mar 2026 18:06:04 GMT

Same for me. Sky Glass here. I fast forwarded a bit and the next add break has pictures then it goes back to a black screen with just sound.

Re: FBI series 8 episode 5 picture missing

lee+ashford — Thu, 05 Mar 2026 18:40:56 GMT

Just tried to watch the episode and have the same problem.

Reset the puck but no change so have emailed sky.

Re: FBI series 8 episode 5 picture missing

199Snowy — Thu, 05 Mar 2026 18:42:27 GMT

Same here, exactly the same as what happened with SWAT. Hope they don't take so long to fix it this time!!!

Re: FBI series 8 episode 5 picture missing

Fothergill1 — Thu, 05 Mar 2026 20:49:51 GMT

Hi @Tippster This is obviously a broadcast issue and not a problem at your end. I have the same problem and there are others posting the same in this thread.

The more people who report the problem to Viewer Relations at viewerR@sky.uk the better and sooner they will fix the problem (I have just sent them an email)..

Re: FBI series 8 episode 5 picture missing

Kay9884 — Thu, 05 Mar 2026 22:12:40 GMT

This is really annoying. I remember this happening with a SWAT episode. It would be nice if SKY gave an explanation as to why this happens and actually fix it. As a new customer, I'm deffo not impressed.

Re: FBI series 8 episode 5 picture missing

PH7467 — Thu, 05 Mar 2026 22:17:52 GMT

This is the same issue we had with SWAT. This is a joke , Sky is not worth the money

Re: FBI series 8 episode 5 picture missing

Tippster — Thu, 05 Mar 2026 22:18:36 GMT

I hadn't long rejoined Sky when the issue with SWAT occurred & that was the last ever episode, so everyone was waiting around for quite a while to see how it would all finish!

The only response I've had to my email to Sky was an automated response, so no details in that & it's already what I've come to expect from them!!

Re: FBI series 8 episode 5 picture missing

2Greys — Thu, 05 Mar 2026 22:52:07 GMT

Mine is the same on Sky Stream. Rebooted and it didn't work so thought I would check in here after the SWAT final episode fiasco

Fbi S8E5

WillS1999 — Thu, 05 Mar 2026 23:25:19 GMT

Hi,

wondering if anyone else is having the same issue (myself and my neighbour are). Streaming Season 8 Episide 5 of FBI on Sky stream and once it gets about 15 mins in the screen is going blank - sound still running in the background and menu, pause etc all still working. Seems like there's an actual technical error with the programme?
thanks!

Re: Fbi S8E5

MarkGoldsmith — Thu, 05 Mar 2026 23:36:37 GMT

@WillS1999 wrote:
Hi,
wondering if anyone else is having the same issue (myself and my neighbour are). Streaming Season 8 Episide 5 of FBI on Sky stream and once it gets about 15 mins in the screen is going blank - sound still running in the background and menu, pause etc all still working. Seems like there's an actual technical error with the programme?
thanks!

You will need to report this to Sky's Viewer Relations team by emailing viewerR@sky.uk .

Re: Fbi S8E5

Fothergill1 — Fri, 06 Mar 2026 00:43:23 GMT

Hi @WillS1999 and welcome to the forum. There have been a number of people reporting this issue, including me. As advised by @MarkGoldsmith you should report this to viewerR@sky.uk as the more people that do the quicker it will probably get resolved.

There is a thread on the subject onthe Stream board at this LINK

Re: FBI series 8 episode 5 picture missing

Mel168 — Fri, 06 Mar 2026 10:23:15 GMT

Also having the same issue. Really annoying wading through ads and then it doesn't work after 13 minutes!

Only just got our puck today. Turned off and unplugged everything. Reset it. Tried other episodes of same series and they were fine. Other apps and shows work correctly just this particular one season 8 episode 5!
Thinking if they don't sort it within a reasonable amount of time, I will cancel and change providers!

Get a move on Sky!

Sky witness fbi

Sukev — Fri, 06 Mar 2026 12:16:24 GMT

On playlist so watching back.First part of programme fine ,sound and picture, then after ad break no picture just sound. Then ad break was fine then no picture just sound. Any ideas ?

Re: FBI series 8 episode 5 picture missing

Rikki62 — Fri, 06 Mar 2026 12:28:13 GMT

I am having exactly the same issue.

The latest episode of FBI is now available to watch via my playlist BUT after you get past the first section of adverts there is only sound, no picture!!

We had this a few months ago with S.W.A.T's last ever episode and still not resolved.

Re: FBI series 8 episode 5 picture missing

Tippster — Fri, 06 Mar 2026 12:31:01 GMT

You still haven't been able to watch the last episode of SWAT?

That issue was rectified a couple of weeks after the issue was first noticed.

Re: FBI series 8 episode 5 picture missing

Angel_Aka — Fri, 06 Mar 2026 12:58:33 GMT

FYI - FBI S8 Ep5 plays absolutely fine on NOWTV. I have Ultra Boost so it plays all the way through in UHD without any ads at all.

The issue on Sky Stream must be to do with the ad-insertion.

Re: FBI series 8 episode 5 picture missing

lettice — Fri, 06 Mar 2026 13:27:35 GMT

It does seem it's only the HD version.
The HD version will show ads (whereas the UHD version does not) but the ads can be skipped with the ad skipping pack.

I played the UHD aversion of episode 8 yesterday evening and had no playing issues on my pucks.

Still fine today.

but, just tried the HD version and seeing the same black screen with sound after the first in programme set of ads.

Would suggest to get this actioned and resolved by Sky is to send an email to the Sky Viewer relations team to report it;
ViewerR@sky.uk

They do respond to emails with any updates for your queries or problems.