topic Re: B in Sky Stream

B

Sammi8 — Thu, 05 Mar 2026 17:12:58 GMT

Buffering

Sammi08

Sammi8 — Thu, 05 Mar 2026 17:14:48 GMT

On one puck we are having connection issues keeps stoping and taking us back to meni

Re: B

GD1 — Thu, 05 Mar 2026 17:29:51 GMT

@Sammi8 For the community to even start to help you'll need to post more than one word.

Please explain in full what the issue is.

Re: B

Angel_Aka — Thu, 05 Mar 2026 17:51:34 GMT

@GD1 wrote:
@Sammi8 For the community to even start to help you'll need to post more than one word.

Please explain in full what the issue is.

... and more than a single letter in the title! Why is this becoming more common?

Re: B

martswain — Thu, 05 Mar 2026 18:44:35 GMT

If a puck is buffering that normally means that it is not receiving a sufficiently fast and consistent signal.

If you are connecting via WiFi then check for channel congestion using a third party app on a smartphone, move the puck nearer the router, even a couple of feet may make a difference.

Go to the Netflix HELP page and perform a network test and let us know what speed is recorded?

Despite some of the nonsense spouted here, a puck will happily stream in HD with a incoming ISP speed of 32 mbps, it only uses around

5-7 mbps of that bandwidth, that's what I had for the first 18 months.

However, even if you have a really good incoming speed but lots of other users the puck may not get the stable stream it requires.

Your best bet, if possible, is to connect with an ethernet cable and turn of WiFi in the puck menu.