topic Re: Under Saltmarsh in Sky Stream

Under Saltmarsh

Barn1e — Tue, 03 Mar 2026 21:40:14 GMT

We have watched three episodes. 15 mins from end of fourth and the sound has disappeared. Then the sound returned and screen went white. Then message said technical difficulties try again later. Tried later, same thing. Any ideas?

Re: Under Saltmarsh

caesarome — Tue, 03 Mar 2026 21:49:23 GMT

@Barn1e

What device do you have the Sky Go app installed on ?

Re: Under Saltmarsh

Barn1e — Tue, 03 Mar 2026 21:55:11 GMT

We have a Sky puk

Re: Under Saltmarsh

Barn1e — Tue, 03 Mar 2026 21:59:48 GMT

It looks like I've posted this in wrong forum.

Re: Under Saltmarsh

caesarome — Tue, 03 Mar 2026 22:02:40 GMT

No worries @Barn1e I have moved it for you.

Re: Under Saltmarsh

Fothergill1 — Wed, 04 Mar 2026 12:05:57 GMT

Hi @Barn1e and welcome to the forum.

It could just be a minor software glitch so try the standard restart of the puck to see if it helps.

This can be done by going into Settings > System Management > Resets & Updates > restart device. It a about 3 minutes and you will have a blank screen for a while until the Sky logo appears.

Hopefully that will resolve it but if not post back again. FYI a restart is the best thing to try at the first sign of any issue as more often than not it will fix the problem.

Re: Under Saltmarsh

Barn1e — Wed, 04 Mar 2026 18:35:11 GMT

I ended up waiting a day to try to fix it. Tried it again first and it plays from where it previously froze. No ides why.