https://helpforum.sky.com/t5/Sky-Stream/No-Sky/m-p/5223548#M70027 <P>Follow the advice in this Sky help article, namely performing the recovery procedure in step 4</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck</A></P> Tue, 03 Mar 2026 18:11:37 GMT lettice 2026-03-03T18:11:37Z https://helpforum.sky.com/t5/Sky-Stream/No-Sky/m-p/5223539#M70025 <P>Since 5.00 am I have had no Sky. I have done everything as instructed. Then about 5.40 pm as instructed by AI I did what was told , switch off at the mains, leave 10 seconds, back again etc, now my puck is no more. No white light, nothing. Hence I have been told to come to the community. I'm not holding my breath !</P> Tue, 03 Mar 2026 18:02:11 GMT https://helpforum.sky.com/t5/Sky-Stream/No-Sky/m-p/5223539#M70025 AMG1961 2026-03-03T18:02:11Z https://helpforum.sky.com/t5/Sky-Stream/No-Sky/m-p/5223548#M70027 <P>Follow the advice in this Sky help article, namely performing the recovery procedure in step 4</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck</A></P> Tue, 03 Mar 2026 18:11:37 GMT https://helpforum.sky.com/t5/Sky-Stream/No-Sky/m-p/5223548#M70027 lettice 2026-03-03T18:11:37Z