https://helpforum.sky.com/t5/Sky-Stream/Glass/m-p/5223528#M70022 <P>Hi. The set up of my stream is not successful. The remote is not answering</P> Tue, 03 Mar 2026 17:40:15 GMT Greg124 2026-03-03T17:40:15Z https://helpforum.sky.com/t5/Sky-Stream/Glass/m-p/5223528#M70022 <P>Hi. The set up of my stream is not successful. The remote is not answering</P> Tue, 03 Mar 2026 17:40:15 GMT https://helpforum.sky.com/t5/Sky-Stream/Glass/m-p/5223528#M70022 Greg124 2026-03-03T17:40:15Z https://helpforum.sky.com/t5/Sky-Stream/Glass/m-p/5223564#M70028 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4629751">@Greg124</a>&nbsp;</P><P>&nbsp;</P><P>Is the backlight of the remote working? I.e. does it have power? If not take the back off and make sure that non of the paper tab has got stuck.</P><P>&nbsp;</P><P>If the remote has power try the steps outlined here: <A href="https://www.sky.com/help/articles/remote-control-help-sky-glass" target="_blank">https://www.sky.com/help/articles/remote-control-help-sky-glass</A></P><P>&nbsp;</P><P>MikeAlanR</P> Tue, 03 Mar 2026 18:24:30 GMT https://helpforum.sky.com/t5/Sky-Stream/Glass/m-p/5223564#M70028 mikealanr 2026-03-03T18:24:30Z