topic Re: Sky TV keeps Freezing in Sky Stream

Sky TV keeps Freezing

VULKANXVIII — Mon, 02 Mar 2026 13:24:11 GMT

Hi, Need some help my sky puck freezes continously, about 2 to 3 times a day and it requires a full hard reset of power off and restart. Puck is hard wired to router and WiFi settings turned to off as advised by sky engineer for hard wire. I have tried with ethernet out and only on WiFi and same issue. This is happening on both apps and live TV. Box is not overheating and has no other WiFi devices nearby. Cheers Steven.

Re: Sky TV keeps Freezing

mikealanr — Mon, 02 Mar 2026 22:23:44 GMT

Hi @VULKANXVIII

Can you open netflix > profile pic > get help? > Connectivity check and what speed does it show there. Might be worth running multiple times and taking an average. Also who is your ISP and what speed is your broadband?

MikeAlanR

Re: Sky TV keeps Freezing

VULKANXVIII — Tue, 03 Mar 2026 05:25:13 GMT

Isp is Sky and from Netflix average speed is 95 Mbs with lowest reading showing at 85Mbs