https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-remote/m-p/5222698#M69966 Our sky stream puck and remote worked fine for 3 months. Suddenly, the remote has to be virtually on the puck to navigate sky stream, the remote controls TV fine (volume etc) from any distance. No Internet issues stream works perfectly- we just now need the remote right up against the puck. Is this a remote control issue? Put new batteries in everything is fine, as said the TV volume and controls works perfectly. Mon, 02 Mar 2026 14:18:10 GMT Darrylhiggins 2026-03-02T14:18:10Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-remote/m-p/5222698#M69966 Our sky stream puck and remote worked fine for 3 months. Suddenly, the remote has to be virtually on the puck to navigate sky stream, the remote controls TV fine (volume etc) from any distance. No Internet issues stream works perfectly- we just now need the remote right up against the puck. Is this a remote control issue? Put new batteries in everything is fine, as said the TV volume and controls works perfectly. Mon, 02 Mar 2026 14:18:10 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-remote/m-p/5222698#M69966 Darrylhiggins 2026-03-02T14:18:10Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-remote/m-p/5223161#M69998 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Tue, 03 Mar 2026 09:16:35 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-remote/m-p/5223161#M69998 J_ham 2026-03-03T09:16:35Z