topic Re: Connect to wifi in Sky Stream

Connect to wifi

Ian408 — Sat, 28 Feb 2026 15:27:37 GMT

Hi, I have just installed a new router ( not Sky) but my Sky Puck can't connect to it even though I have tried several times with the new password. The router is working as other devices have connected. Any help please, thanks

Re: Connect to wifi

Mark39 — Sat, 28 Feb 2026 15:34:52 GMT

@Ian408 you've posted in the Sky landline forum. I'll move your post to the Stream forum.

Re: Connect to wifi

Ian408 — Sat, 28 Feb 2026 15:37:06 GMT

Thank you

Re: Connect to wifi

lettice — Sat, 28 Feb 2026 15:53:24 GMT

@Ian408

Can you work your way through this Sky help article and see if that helps?

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

If after setup 3, your still having issues, come back here for further help.

Re: Connect to wifi

Ian408 — Sat, 28 Feb 2026 16:28:04 GMT

Hi, thanks for the reply, I have tried all these steps and still can't connect. The puck was working fine this morning until I had to swap routers . I have not touched any cables on the puck or TV so can't be any loose or incorrect connections