topic Re: Not told it would not record in Sky Stream

Not told it would not record

Popom — Wed, 25 Feb 2026 23:46:48 GMT

Just signed up for sky stream when they rang and offered what I thought was a good contract. Set it up today but found we cannot record. Was not told this by sky. What use is stream.

Re: Not told it would not record

Bushy50uk — Thu, 26 Feb 2026 00:41:02 GMT

Stream is great. Just add the programme to your playlist and all episodes are there to watch at your own leisure. Clue was in the name "stream". Give it a try and I'm sure you will like it

Re: Not told it would not record

Fothergill1 — Thu, 26 Feb 2026 01:09:51 GMT

Hi @Popom When I moved to Glass/Stream in mid 2022 I thought I would miss the ability to record. However, to my surprise I have not missed it in the slightest in fact I find streaming to be far more convenient and would not contemplate returning to sky Q. I will admit there is a bit of a learning curve and it takes a while to get used to the streaming platform.

Don't forget if you find Stream is not suitable for your needs you can cancel within 31 days with no cancellation fee.

Re: Not told it would not record

Nigelb1972 — Thu, 26 Feb 2026 07:55:56 GMT

Adding something to your planner will either trigger a cloud recording, launch the appropriate app or pull the video file directly from a server.

It only takes a short while to get used to how it works.

Personally we haven't missed not being able to "record" and we certainly don't miss a recording ending before the program has finished because the previous program over ran...

Re: Not told it would not record

Graylione — Thu, 26 Feb 2026 09:06:25 GMT

Can you pause live TV with the streaming puck? With the Sky+HD box (and its predecessors) we always recorded commercial TV channels so we could watch them later and fast-forward through the ads. I'm assuming that streaming has no ads. If not, it's disaster for us!

Re: Not told it would not record

Graylione — Thu, 26 Feb 2026 09:09:20 GMT

I did exactly the same! I was lied to about my old recordings on my Sky+HD box too! They told me that all my recordings would still be available and "transferred" ! As I'm keeping my old Sky box, I assume I can still get Freeview Channels through the sat dish, even if the Sky Card is cancelled. I think I should still be able to playback any Freeview recordings too.

Re: Not told it would not record

martswain — Thu, 26 Feb 2026 09:33:43 GMT

@Graylione you're going to be disappointed again.

Streaming "recorded" content from commercial TV apps does have adverts.

You can pay Sky for ad skipping, this does not remove them but enables you to fast forward through them on most channels.

Live TV can be paused but the buffer memory isn't that big so you'll have to work out if it is enough to boil the kettle and make your tea or go for a comfort break.

If pausing UHD content the time before that buffer fills and the box reverts to playing live content can be short.

Re: Not told it would not record

Bushy50uk — Thu, 26 Feb 2026 09:31:41 GMT

Yes you can pause live TV. Regarding ads you will need to add the ad skipping to your package

Re: Not told it would not record

oj01 — Thu, 26 Feb 2026 10:36:05 GMT

@Graylione wrote:
I did exactly the same! I was lied to about my old recordings on my Sky+HD box too! They told me that all my recordings would still be available and "transferred" ! As I'm keeping my old Sky box, I assume I can still get Freeview Channels through the sat dish, even if the Sky Card is cancelled. I think I should still be able to playback any Freeview recordings too.

You will be able to view the Free To Air channels but I don't believe you will have any access to your recordings.

Re: Not told it would not record

TimmyBGood — Thu, 26 Feb 2026 15:18:42 GMT

@Graylione wrote:

I think I should still be able to playback any Freeview recordings too.

Unfortunately that's not correct: while free to air channel recordings aren't encrypted on the hard drive, disk access itself is a subscription feature and will stop working after a switch to Q, Glass or Stream.

Re: Not told it would not record

Graylione — Thu, 26 Feb 2026 18:33:56 GMT

Thanks for the info. This is what I apparently ordered .

I seem to have Ad skipping, but I have no idea why they put "Sky Kids" on! I def don't need that for my 50+ years old boys!😄

"Here's what you ordered:

Sky TV

•

Sky Stream puck

•

Sky Ultimate TV - Sky Entertainment with Netflix

•

Ad skipping

•

Netflix Standard with Ads

•

Sky Cinema

•

Sky Kids"

Re: Not told it would not record

HavencroftKev — Thu, 26 Feb 2026 21:08:09 GMT

Honestly, playlists work great and you'll not miss a thing.

Select what you want adding to your playlist and press the + button and not only will you get the latest episode of your program you will also have access to all episodes.

Live sport events do tend to record on a cloud somewhere.

I think once you've got used to it you'll love it.

Re: Not told it would not record

HavencroftKev — Thu, 26 Feb 2026 21:01:38 GMT

You can pause and rewind live TV, yes.

Re: Not told it would not record

HavencroftKev — Thu, 26 Feb 2026 21:11:04 GMT

@Graylione technically you weren't lied to regarding the recordings, if you add the programmes to your playlist all the recordings you had will be available.

Re: Not told it would not record

oj01 — Thu, 26 Feb 2026 21:47:41 GMT

@HavencroftKev wrote:
@Graylione technically you weren't lied to regarding the recordings, if you add the programmes to your playlist all the recordings you had will be available.

Only if those recordings are still available On Demand. I have several recordings on my Sky+HD Box that wouldn't be.

Re: Not told it would not record

Graylione — Sat, 28 Feb 2026 13:05:11 GMT

If anyone wanted to exercise their rights to cancel their streaming contract, or go back to their old one - how would they contact Sky? They seem to remain anonymous from direct contact by email.

Re: Not told it would not record

Mark39 — Sat, 28 Feb 2026 14:42:57 GMT

@Graylione you'll probably find an email address in your contract, but it's likely to be quicker and more efficient to call.

Re: Not told it would not record

Graylione — Sat, 28 Feb 2026 14:45:49 GMT

That's what I asked. Who would I call?

Re: Not told it would not record

Dazzasky — Sat, 28 Feb 2026 14:49:38 GMT

@Graylione wrote:
That's what I asked. Who would I call?

https://www.sky.com/help/articles/contacting-sky

Re: Not told it would not record

martswain — Sat, 28 Feb 2026 15:28:21 GMT

You'll find a CONTACT US page if you drill down through the HELP pages once logged in to your Sky account.