topic Re: Charge for using at different address in Sky Stream

Charge for using at different address

HA05GER — Wed, 25 Feb 2026 21:49:55 GMT

It's now the second time I have received the email from sky about using my services at another address. All my devices are at my address on the same network and now they are adding the £26 to my bill. It's a bit of a joke as I've done all the pictures as asked to prove my services are all here yet sky are doing a poor job at sorting it.

Anyone any advice before I just scrap it.

Re: Charge for using at different address

TimmyBGood — Wed, 25 Feb 2026 21:58:10 GMT

@HA05GER

Presumably that's Sky Stream?

Re: Charge for using at different address

HA05GER — Wed, 25 Feb 2026 23:59:04 GMT

Hi Timmy

Sorry yes sky stream 4 pucks

Re: Charge for using at different address

Dazzasky — Thu, 26 Feb 2026 16:03:26 GMT

@HA05GER wrote:
It's now the second time I have received the email from sky about using my services at another address. All my devices are at my address on the same network and now they are adding the £26 to my bill. It's a bit of a joke as I've done all the pictures as asked to prove my services are all here yet sky are doing a poor job at sorting it.
Anyone any advice before I just scrap it.

Hi @HA05GER

I have escalated your post to Sky. Keep an eye out for a blue chat bubble.

https://helpforum.sky.com/t5/Superuser-Tips/Escalating-a-post-to-Community-Messaging/ba-p/5127952#M1014

Re: Charge for using at different address

HA05GER — Thu, 26 Feb 2026 16:08:01 GMT

Brilliant that is much appreciated. Where will I see this chat bubble.

Cheers

Zach

Re: Charge for using at different address

Allan95 — Thu, 26 Feb 2026 16:10:45 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.