topic Re: Remote control in Sky Stream

Remote control

Maisie-- — Thu, 19 Feb 2026 13:03:19 GMT

I have just signed up to Sky Tv and broadband. Broadband is working and I have attached the little box, I think they call it a puck for some reason, to my LG Tv. However when I press Nos 1 and 3 together on my sky remote to link to the TV nothing happens. Also I'm not sure the box is transterring messages to the TV

Re: Remote control

Daniel0210 — Thu, 19 Feb 2026 13:11:47 GMT

@Maisie--
You won't have signed up to Sky+ (where you originally posted) so as you mention a puck I've moved your post to the Stream board.

Re: Remote control

lettice — Thu, 19 Feb 2026 15:59:23 GMT

Try re-pairing your Sky Stream remote

On your Sky remote:

Press and hold 7 and 9 together for 3 seconds.
Press and hold 1 and 3 together for 3 seconds.
Wait until you see the 'Your remote is now connected' message and select Continue

More help information for remote control issues here;

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-remote/articles/remote-control-help-sky-glass?irct=help-service-checker-remote-control-help-sky-glass

Re: Remote control

RR18 — Wed, 25 Feb 2026 10:38:35 GMT

Remote control not working