https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Freezing/m-p/5219219#M69663 My sky puck keeps freezing,even if you browsing TV guide. I'm connected via ethernet my internet speed is 35mbs. This happens about 10/15 times a day Wed, 25 Feb 2026 06:51:14 GMT Spangles72 2026-02-25T06:51:14Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Freezing/m-p/5219219#M69663 My sky puck keeps freezing,even if you browsing TV guide. I'm connected via ethernet my internet speed is 35mbs. This happens about 10/15 times a day Wed, 25 Feb 2026 06:51:14 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Freezing/m-p/5219219#M69663 Spangles72 2026-02-25T06:51:14Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Freezing/m-p/5219224#M69664 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4624779">@Spangles72</a>&nbsp;</P><P>&nbsp;</P><P>It's likely your broadband speed. Sky state that you need 25Mbps for HD, 30Mbps for UHD and 35Mbps if you have more than one Glass or Puck. Obviously this is leaving very little headroom for other devices on your network.</P><P>&nbsp;</P><P>You may need to upgrade your broadband if possible or consider using Sky Q (Satellite) product if you can't get faster broadband.</P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 25 Feb 2026 07:30:36 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Freezing/m-p/5219224#M69664 mikealanr 2026-02-25T07:30:36Z