https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Black-Screen/m-p/5219225#M69662 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4624737">@MrTree</a>&nbsp;</P><P>&nbsp;</P><P>You will need to call sky. We are fellow customers here on the community.</P><P>&nbsp;</P><P>See: <A href="https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv" target="_blank">https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv</A></P><P>&nbsp;</P><P>However you may first need to raise a complaint and give them an opportunity to resolve if you are in a minimum term contract as it is at their discretion to allow you to leave: See: <A href="https://www.sky.com/help/your-account/making-a-complaint/how-to-make-a-sky-complaint/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/your-account/making-a-complaint/how-to-make-a-sky-complaint/articles/how-to-make-a-complaint</A></P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 25 Feb 2026 07:33:46 GMT mikealanr 2026-02-25T07:33:46Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Black-Screen/m-p/5219185#M69661 <P>Sky Puck only shows menu then screen goes black when I select a channel. I'm paying £100 a month for nothing. I've had this problem for multiple weeks and have spoken to multiple people on the phone who say they will progress things and fix it but never do. I would like to cancel the tv service and move to virgin media, how can I do this?&nbsp;</P> Tue, 24 Feb 2026 23:28:41 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Black-Screen/m-p/5219185#M69661 MrTree 2026-02-24T23:28:41Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Black-Screen/m-p/5219225#M69662 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4624737">@MrTree</a>&nbsp;</P><P>&nbsp;</P><P>You will need to call sky. We are fellow customers here on the community.</P><P>&nbsp;</P><P>See: <A href="https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv" target="_blank">https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv</A></P><P>&nbsp;</P><P>However you may first need to raise a complaint and give them an opportunity to resolve if you are in a minimum term contract as it is at their discretion to allow you to leave: See: <A href="https://www.sky.com/help/your-account/making-a-complaint/how-to-make-a-sky-complaint/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/your-account/making-a-complaint/how-to-make-a-sky-complaint/articles/how-to-make-a-complaint</A></P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 25 Feb 2026 07:33:46 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Black-Screen/m-p/5219225#M69662 mikealanr 2026-02-25T07:33:46Z