topic Re: Pucks in Sky Stream

Pucks

Eastwoods — Tue, 24 Feb 2026 16:15:59 GMT

I have just ordered Sky Stream and I want to know how Pucks do I get?

Re: Pucks

oj01 — Tue, 24 Feb 2026 16:16:54 GMT

@Eastwoods wrote:
I have just ordered Sky Stream and I want to know how Pucks do I get?

How many did you order?

Re: Pucks

Eastwoods — Tue, 24 Feb 2026 16:22:09 GMT

It never gave me an option to order more . . I am replacing Sky Q and Mini boxes so need at least 3?

Re: Pucks

Angel_Aka — Tue, 24 Feb 2026 16:29:11 GMT

@Eastwoods wrote:
It never gave me an option to order more . . I am replacing Sky Q and Mini boxes so need at least 3?

Well you would needed to have added three to your order along with the Whole Home subscription. The first puck is normally free but then there's a £39.95 "activation fee" for each additional puck. The pucks are loaned to you for the duration of your contract.

Re: Pucks

oj01 — Tue, 24 Feb 2026 16:32:07 GMT

@Eastwoods wrote:
It never gave me an option to order more . . I am replacing Sky Q and Mini boxes so need at least 3?

In that case I'd imagine you'll receive 1.

Did you add the Whole Home subscription, which would be needed to have more than 1 Puck.

You could possibly phone Sky to add the additional Pucks. You might be able to cancel the order and re-do it or you could wait until you've set the one up and then order the extra one's.

Re: Pucks

lettice — Tue, 24 Feb 2026 16:37:17 GMT

If you have ordered only one. And that is currently set for delivery.
Once that is delivered and activated, you can then go into your MySky account and order a further two at £39.95.

You will also need to add the Whole Home pack.

Re: Pucks

splatto — Tue, 24 Feb 2026 17:03:24 GMT

When I switched from Sky Q to Stream I had Q with two Miniboxes with Multiroom. The Multiroom was automatically converted to Whole Home when I placed the order. I was allocated one extra puck at no cost.
I have to admit I wasn't two impressed that two miniboxes were replaced with only one puck considering I'd paid £49.50 for the second minibox and I had to return it.
There was a poster recently who was replacing four miniboxes and had to pay almost £120 to do so.

Re: Pucks

oj01 — Tue, 24 Feb 2026 17:41:38 GMT

@splatto wrote:
When I switched from Sky Q to Stream I had Q with two Miniboxes with Multiroom. The Multiroom was automatically converted to Whole Home when I placed the order. I was allocated one extra puck at no cost.
I have to admit I wasn't two impressed that two miniboxes were replaced with only one puck considering I'd paid £49.50 for the second minibox and I had to return it.
There was a poster recently who was replacing four miniboxes and had to pay almost £120 to do so.

It does feel as though the "right" thing for Sky to do would be to replace loaned mini boxes with loaned Pucks without charge. But, I guess it's a revenue stream that Sky aren't willing to give up.