https://helpforum.sky.com/t5/Sky-Stream/I-have-to-keep-turning-the-puck-on-manually-when-the-remote-is-connected/m-p/5218511#M69593 Can anybody suggest anything I've spoken to sky but not getting any better Tue, 24 Feb 2026 09:41:04 GMT Bernadineohanlo 2026-02-24T09:41:04Z https://helpforum.sky.com/t5/Sky-Stream/I-have-to-keep-turning-the-puck-on-manually-when-the-remote-is-connected/m-p/5218511#M69593 Can anybody suggest anything I've spoken to sky but not getting any better Tue, 24 Feb 2026 09:41:04 GMT https://helpforum.sky.com/t5/Sky-Stream/I-have-to-keep-turning-the-puck-on-manually-when-the-remote-is-connected/m-p/5218511#M69593 Bernadineohanlo 2026-02-24T09:41:04Z https://helpforum.sky.com/t5/Sky-Stream/I-have-to-keep-turning-the-puck-on-manually-when-the-remote-is-connected/m-p/5219013#M69638 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4624027">@Bernadineohanlo</a>&nbsp; Hi, you haven't said what Sky recommended so sorry if you have tried this already.</P><P>Turn on the puck manually, and point the remote control at it and press 1 &amp; 3 together for 3 seconds. &nbsp;A message should appear on screen to say it is connected. &nbsp;Should that fail press 7 &amp; 9 together for 3 seconds then try again with the 1 &amp; 3. &nbsp;I hope that sorts it.</P> Tue, 24 Feb 2026 18:03:24 GMT https://helpforum.sky.com/t5/Sky-Stream/I-have-to-keep-turning-the-puck-on-manually-when-the-remote-is-connected/m-p/5219013#M69638 Stephen+Mourton 2026-02-24T18:03:24Z