topic Re: Help with netflix in Sky Stream

Help with netflix

jonnybone — Mon, 23 Feb 2026 19:53:07 GMT

Does anyone know who to speak to about linking Netflix to my account. Have sky steam for ages and Netflix was included but changed router and now I have been paying Netflix separate for last 5 month phonesd sky phoned Netflix and getting no where. Help please 😀

Re: Help with netflix

mikealanr — Tue, 24 Feb 2026 09:12:11 GMT

Hi @jonnybone

When you log on to netflix through sky this sends a signal to netflix that sky are taking over the billing. See: https://www.sky.com/help/articles/how-to-activate-netflix

Changing your router would not change this. If you have an incorrect account linked netflix should be able to deal with this in the first instance but sky can also unlink. See "How to unlink netflix account": https://www.sky.com/help/articles/confirm-netflix-household

Did anything else change around the time Netflix resumed billing? I.e. did you switch TV packs or Q to stream?

MikeAlanR

Re: Help with netflix

jonnybone — Tue, 24 Feb 2026 09:23:40 GMT

I did sign up to new package but still had Netflix included