topic Re: Sky Stream Puck Black Screen Momentarily No Loss of Sound in Sky Stream

Black screen

Dharshin — Mon, 23 Feb 2026 15:10:51 GMT

My sky puck is not showing any pictures on the TV programs/apps and sometimes there is only audio. I think we need a replacement as this device is not working.

Re: Black screen

Jporch316 — Mon, 23 Feb 2026 18:34:57 GMT

@Dharshin

Hi - have you tried calling sky to troubleshoot and arrange a replacement puck ?

Re: Black screen

lettice — Tue, 24 Feb 2026 03:21:16 GMT

@Dharshin

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Superuser-Tips/Escalating-a-post-to-Community-Messaging/ba-p/5127952#M1014

Re: Black screen

Brill+Gill — Tue, 24 Feb 2026 08:41:20 GMT

Morning @lettice, thanks for escalating this. We’ve sent @Dharshin an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Sky Stream Puck Black Screen Momentarily No Loss of Sound

Gedro — Tue, 24 Feb 2026 08:42:09 GMT

2 of my pucks keep losing the signal and just flash intermittently and it seems to be getting worse, i've tried changing the cables and rebooting the system a couple of times but it hasn't helped, do you think i need some sort of booster for the signal.