topic Re: Apps not working in Sky Stream

Apps not working

CM1001 — Mon, 23 Feb 2026 21:13:42 GMT

Tv listings bbc 1 channel 4 ok but Prime, Sky Atlantic not streaming programmes. Screen just goes black

Re: Apps not working

GD1 — Mon, 23 Feb 2026 22:07:56 GMT

@CM1001 Sky Go, where you have posted, is an app, it doesn't host any other apps. Which Sky Box are you referring to here?

Re: Apps not working

CM1001 — Mon, 23 Feb 2026 22:13:55 GMT

Our sky puck in our living room

Re: Apps not working

caesarome — Mon, 23 Feb 2026 22:26:53 GMT

@CM1001

I have moved this to the Sky Stream forum for you.

Re: Apps not working

lettice — Tue, 24 Feb 2026 03:09:21 GMT

Would suggest first trying a restart of your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Different ways to get to the settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.

Also,

Try a restart of your broadband router/hub.

Perform an apps refresh;

Press Home on your Sky remote, then highlight Settings.
Press System management, then Resets and updates, and finally Refresh apps.
You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing. An apps refresh can take up to 24 hours to complete.