https://helpforum.sky.com/t5/Sky-Stream/Sky-tv-pixelating-and-freezing/m-p/5217498#M69496 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4622687">@Cazlizpat</a>&nbsp;</P><P>&nbsp;</P><P>WiFi strength and throughout are not the same thing. What checks have you done? Have you checked the speed in netflix? If so post more information such as isp, broadband speed, puck speed as per netflix etc etc.</P><P>&nbsp;</P><P>Remember we are fellow subscribers not sky and know nothing about you.</P><P>&nbsp;</P><P>MikeAlanR</P> Sun, 22 Feb 2026 20:59:20 GMT mikealanr 2026-02-22T20:59:20Z https://helpforum.sky.com/t5/Sky-Stream/Sky-tv-pixelating-and-freezing/m-p/5217189#M69476 <P>The sky puck is showing &nbsp;as connected with excellent connection but quality ispixelated - pauses- frezes then says no connection and wait to load. &nbsp;Such bad quality done all the checks and tests but still poor.&nbsp;</P> Sun, 22 Feb 2026 13:52:51 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-tv-pixelating-and-freezing/m-p/5217189#M69476 Cazlizpat 2026-02-22T13:52:51Z https://helpforum.sky.com/t5/Sky-Stream/Sky-tv-pixelating-and-freezing/m-p/5217498#M69496 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4622687">@Cazlizpat</a>&nbsp;</P><P>&nbsp;</P><P>WiFi strength and throughout are not the same thing. What checks have you done? Have you checked the speed in netflix? If so post more information such as isp, broadband speed, puck speed as per netflix etc etc.</P><P>&nbsp;</P><P>Remember we are fellow subscribers not sky and know nothing about you.</P><P>&nbsp;</P><P>MikeAlanR</P> Sun, 22 Feb 2026 20:59:20 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-tv-pixelating-and-freezing/m-p/5217498#M69496 mikealanr 2026-02-22T20:59:20Z