Puck freezes for a second or 2 intermittently

Chris753 — Sat, 21 Feb 2026 21:32:47 GMT

The picture and sound freezes for a second or 2 every so often. The screen either goes black or the picture freezes and the play bar displays on the screen then is ok for a time. Never used to do it only started doing that a few week ago. Any advice please. Thanks

Re: Puck freezes for a second or 2 intermittently

mikealanr — Sat, 21 Feb 2026 21:50:43 GMT

Hi @Chris753

Check the speed that your puck is getting in Netflix (Profile Pic > get help? > Connectivity check) What's the result? What speed is your broadband? You need 25Mbps for HD, 30Mbps for UHD and 35Mbps if you have more than one Sky streaming device.

It could be that your router has changed channel etc. are you comfortable enough changing this manually? Is the puck boxed in (in. TV unit for example) - repositioning it may help.

MikeAlanR

topic Re: Puck freezes for a second or 2 intermittently in Sky Stream

Puck freezes for a second or 2 intermittently

Re: Puck freezes for a second or 2 intermittently