https://helpforum.sky.com/t5/Sky-Stream/Intermittent/m-p/5214810#M69227 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4619646">@PER1</a>&nbsp;wrote:<BR /><P>I am using sky stream with a puck since November and service is intermittent. &nbsp;Sound goes then grey screen. Sometimes a reboot works but it is not always on one channel but multiple channels. Watching the Olympics is easy using my smart tv but when using Sky it really is frustrating. &nbsp;I have BT full fibre and speeds are more than required. Any advice please?</P><HR /></BLOCKQUOTE><P>What does "<STRONG><EM>speeds are more than required</EM></STRONG>" mean? You need to measure the <EM>actual speed your puck is receiving</EM>, not the speed your ISP <EM>says</EM> you are receiving.&nbsp;</P><P>Run a network check from the get help menu on the Netflix app. This will give you an idea of the speed being received. It needs to be a constant 25Mbps absolute minimum with no interference for the puck to function reliably.</P><P>Stream pucks are quite susceptible to interference from other devices and don't like speed fluctutations.&nbsp;&nbsp;</P> Wed, 18 Feb 2026 15:37:22 GMT Angel_Aka 2026-02-18T15:37:22Z https://helpforum.sky.com/t5/Sky-Stream/Intermittent/m-p/5214782#M69226 <P>I am using sky stream with a puck since November and service is intermittent. &nbsp;Sound goes then grey screen. Sometimes a reboot works but it is not always on one channel but multiple channels. Watching the Olympics is easy using my smart tv but when using Sky it really is frustrating. &nbsp;I have BT full fibre and speeds are more than required. Any advice please?</P> Wed, 18 Feb 2026 15:13:59 GMT https://helpforum.sky.com/t5/Sky-Stream/Intermittent/m-p/5214782#M69226 PER1 2026-02-18T15:13:59Z https://helpforum.sky.com/t5/Sky-Stream/Intermittent/m-p/5214810#M69227 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4619646">@PER1</a>&nbsp;wrote:<BR /><P>I am using sky stream with a puck since November and service is intermittent. &nbsp;Sound goes then grey screen. Sometimes a reboot works but it is not always on one channel but multiple channels. Watching the Olympics is easy using my smart tv but when using Sky it really is frustrating. &nbsp;I have BT full fibre and speeds are more than required. Any advice please?</P><HR /></BLOCKQUOTE><P>What does "<STRONG><EM>speeds are more than required</EM></STRONG>" mean? You need to measure the <EM>actual speed your puck is receiving</EM>, not the speed your ISP <EM>says</EM> you are receiving.&nbsp;</P><P>Run a network check from the get help menu on the Netflix app. This will give you an idea of the speed being received. It needs to be a constant 25Mbps absolute minimum with no interference for the puck to function reliably.</P><P>Stream pucks are quite susceptible to interference from other devices and don't like speed fluctutations.&nbsp;&nbsp;</P> Wed, 18 Feb 2026 15:37:22 GMT https://helpforum.sky.com/t5/Sky-Stream/Intermittent/m-p/5214810#M69227 Angel_Aka 2026-02-18T15:37:22Z