topic Re: Puck not working and no lights reset but stil not in Sky Stream

Puck not working and no lights reset but stil not

Tanya333 — Wed, 18 Feb 2026 09:43:06 GMT

Followed troubleshooting but no lights on puck,still not working

Angel_Aka — Wed, 18 Feb 2026 10:00:23 GMT

@Tanya333 wrote:
Followed troubleshooting but no lights on puck,still not working

Give Sky a call. The puck probably needs replacing.

Fothergill1 — Wed, 18 Feb 2026 10:10:04 GMT

Hi @Tanya333 Run through this help guide and in particular step 4 which is the recovery process.

If after that you are still having trouble after this post back and we can get your post escalated to the Community Messaging Team.