https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-not-working/m-p/5211766#M69023 <P>Hi, Thanks for your reply. I had an engineer come out and it was the puck. So I managed to get a replacement.&nbsp;</P> Fri, 13 Feb 2026 14:52:00 GMT Ashleigh881 2026-02-13T14:52:00Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-not-working/m-p/5207970#M68737 <P>I was given sky stream puck last week. It keeps freezing then turning itself off. It then comes back on &amp; loops off &amp; on then I get a blank screen. Has anyone had this issue?</P> Sun, 08 Feb 2026 14:08:48 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-not-working/m-p/5207970#M68737 Ashleigh881 2026-02-08T14:08:48Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-not-working/m-p/5208003#M68738 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4611163">@Ashleigh881</a>&nbsp;</P><P>&nbsp;</P><P>Please post more information. Who is your ISP? What broadband speed have you got? What speed is your puck getting (Test in netflix&gt; profile pic &gt; get help &gt; connectivity check)</P><P>&nbsp;</P><P>MikeAlanR</P> Sun, 08 Feb 2026 14:53:57 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-not-working/m-p/5208003#M68738 mikealanr 2026-02-08T14:53:57Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-not-working/m-p/5211766#M69023 <P>Hi, Thanks for your reply. I had an engineer come out and it was the puck. So I managed to get a replacement.&nbsp;</P> Fri, 13 Feb 2026 14:52:00 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-not-working/m-p/5211766#M69023 Ashleigh881 2026-02-13T14:52:00Z