https://helpforum.sky.com/t5/Sky-Stream/Help-in-receving-TV-picture/m-p/5211699#M69022 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3834828">@Mac42</a>&nbsp;wrote:<BR /><P>I am using a Sky puck for the first time the screen on the tv freezes and goes blank what do you think is the problem and difficulty in getting Sky to connect i am not using an outside dish anymore as i have just rejoined sky</P><HR /></BLOCKQUOTE><P>The first thing to try if you haven't already is to reboot the puck?&nbsp; The easiest way to do this is to unplug it for 60 seconds.</P><P>&nbsp;</P><P>If the problem still persists, it could be due to the internet connection that the puck is receiving, are you connecting it to WiFi or via ethernet cable? If its via WiFi is your puck out in the open, i.e not hidden behind a TV, or in an enclosed space like a shelf on a TV unit/stand.</P> Fri, 13 Feb 2026 13:19:57 GMT MarkGoldsmith 2026-02-13T13:19:57Z https://helpforum.sky.com/t5/Sky-Stream/Help-in-receving-TV-picture/m-p/5211668#M69020 <P>I am using a Sky puck for the first time the screen on the tv freezes and goes blank what do you think is the problem and difficulty in getting Sky to connect i am not using an outside dish anymore as i have just rejoined sky</P> Fri, 13 Feb 2026 12:56:50 GMT https://helpforum.sky.com/t5/Sky-Stream/Help-in-receving-TV-picture/m-p/5211668#M69020 Mac42 2026-02-13T12:56:50Z https://helpforum.sky.com/t5/Sky-Stream/Help-in-receving-TV-picture/m-p/5211699#M69022 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3834828">@Mac42</a>&nbsp;wrote:<BR /><P>I am using a Sky puck for the first time the screen on the tv freezes and goes blank what do you think is the problem and difficulty in getting Sky to connect i am not using an outside dish anymore as i have just rejoined sky</P><HR /></BLOCKQUOTE><P>The first thing to try if you haven't already is to reboot the puck?&nbsp; The easiest way to do this is to unplug it for 60 seconds.</P><P>&nbsp;</P><P>If the problem still persists, it could be due to the internet connection that the puck is receiving, are you connecting it to WiFi or via ethernet cable? If its via WiFi is your puck out in the open, i.e not hidden behind a TV, or in an enclosed space like a shelf on a TV unit/stand.</P> Fri, 13 Feb 2026 13:19:57 GMT https://helpforum.sky.com/t5/Sky-Stream/Help-in-receving-TV-picture/m-p/5211699#M69022 MarkGoldsmith 2026-02-13T13:19:57Z