https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-faulty/m-p/5211100#M68966 <P>When you say does not turn on, have you changed the following setting in the puck settings to see if that helps?<BR /><SPAN>Change&nbsp;</SPAN><SPAN>both your pucks to the following recommended settings set in Settings&gt;</SPAN></P> <P>Set Network standby mode to ON and Overnight power saving to OFF<BR />Turn wifi OFF under Network if connected via ethernet.</P> <P>&nbsp;</P> <P>Plus, often the causes similar to yours is a wifi network issue or interference.</P> <P>Can you do a network speed test on each of your Pucks.<BR />Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.<BR />Choose Check Network.<BR />Would suggest running the test a few times, say a few minutes between tests.<BR />What is your speed?</P> Thu, 12 Feb 2026 16:48:30 GMT lettice 2026-02-12T16:48:30Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-faulty/m-p/5211019#M68964 <P>We started a new contract with sky tv in the middle of January. The box has never worked consistently.&nbsp;<BR />often freezing and sometime not even turning on, only displaying a static 'fuzzy' screen. I had gone though the online reset steps and still it doesn't work consistently.&nbsp;<BR />i wanted to check that our box is not faulty and if there is somthing you can do your end to remedy the issue&nbsp;</P> Thu, 12 Feb 2026 15:34:12 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-faulty/m-p/5211019#M68964 Tom24578 2026-02-12T15:34:12Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-faulty/m-p/5211100#M68966 <P>When you say does not turn on, have you changed the following setting in the puck settings to see if that helps?<BR /><SPAN>Change&nbsp;</SPAN><SPAN>both your pucks to the following recommended settings set in Settings&gt;</SPAN></P> <P>Set Network standby mode to ON and Overnight power saving to OFF<BR />Turn wifi OFF under Network if connected via ethernet.</P> <P>&nbsp;</P> <P>Plus, often the causes similar to yours is a wifi network issue or interference.</P> <P>Can you do a network speed test on each of your Pucks.<BR />Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.<BR />Choose Check Network.<BR />Would suggest running the test a few times, say a few minutes between tests.<BR />What is your speed?</P> Thu, 12 Feb 2026 16:48:30 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-faulty/m-p/5211100#M68966 lettice 2026-02-12T16:48:30Z