topic Discovery plus not recognising my email in Sky Stream

Discovery plus not recognising my email

Linda284 — Wed, 11 Feb 2026 13:47:57 GMT

I've already activated Discovery Plus on my SKY account but when I open the Discovery Plus App, it gives me the sign in page with a code to activate. When I follow the URL and input my email address (same email address as used on SKY) it says my email account is not recognised. Can anyone help?

Re: Discovery plus not recognising my email

Linda284 — Wed, 11 Feb 2026 13:56:22 GMT

Additional information - if I open the discovery plus app and press ´Get Discovery +´ then a screen opens saying - You're all set.... with a button saying ´Open discovery +´ but pressing that just takes me back to the first screen.

Re: Discovery plus not recognising my email

pablo19 — Thu, 12 Feb 2026 15:47:27 GMT

Hi, did you get signed in? I am currently having the same issue.

Re: Discovery plus not recognising my email

Linda284 — Thu, 12 Feb 2026 17:01:52 GMT

Still can't sign in 😢

Re: Discovery plus not recognising my email

MH1971 — Thu, 12 Feb 2026 22:06:49 GMT

Sorry no help but following as having the same problem

Re: Discovery plus not recognising my email

pablo19 — Fri, 13 Feb 2026 01:12:36 GMT

I contacted Discovery plus as advised by a sky agent, and they also could not figure out the problem, but were kind enough to give me 1 month free pass and said they would look into it in the meantime!

Re: Discovery plus not recognising my email

Marts99 — Thu, 26 Mar 2026 19:44:03 GMT

is there a update to this having the same issue