https://helpforum.sky.com/t5/Sky-Stream/freezing-turning-off/m-p/5208958#M68827 <P>Help!!! my puck keeps freezing , especially during football! or it frequently turns off and i have to reboot the puck. its also now not letting me log into apple !&nbsp; any advice appreciated, i spoke to sky who ran through updates etc and now its worse if thats possible. Regretting leaving virgin now <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span>&nbsp;</P> Mon, 09 Feb 2026 20:00:08 GMT Deldiablo 2026-02-09T20:00:08Z https://helpforum.sky.com/t5/Sky-Stream/freezing-turning-off/m-p/5208958#M68827 <P>Help!!! my puck keeps freezing , especially during football! or it frequently turns off and i have to reboot the puck. its also now not letting me log into apple !&nbsp; any advice appreciated, i spoke to sky who ran through updates etc and now its worse if thats possible. Regretting leaving virgin now <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span>&nbsp;</P> Mon, 09 Feb 2026 20:00:08 GMT https://helpforum.sky.com/t5/Sky-Stream/freezing-turning-off/m-p/5208958#M68827 Deldiablo 2026-02-09T20:00:08Z https://helpforum.sky.com/t5/Sky-Stream/freezing-turning-off/m-p/5209223#M68839 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Tue, 10 Feb 2026 10:09:03 GMT https://helpforum.sky.com/t5/Sky-Stream/freezing-turning-off/m-p/5209223#M68839 J_ham 2026-02-10T10:09:03Z