https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-keeps-turning-off-and-back-on/m-p/5208216#M68781 <P>Sky Puck keeps turning off and back on.</P><P>&nbsp;</P><P>if my sky puck is on for any longer than 40 minutes at a time it freezes and then reboots itself. Any one else having this issue? Extremely frustrating. Support have walked through the normal stuff of turning off and ok checking internet speed etc. and no improvement. Ready to cancel!</P> Sun, 08 Feb 2026 19:56:32 GMT Darren902 2026-02-08T19:56:32Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-keeps-turning-off-and-back-on/m-p/5208216#M68781 <P>Sky Puck keeps turning off and back on.</P><P>&nbsp;</P><P>if my sky puck is on for any longer than 40 minutes at a time it freezes and then reboots itself. Any one else having this issue? Extremely frustrating. Support have walked through the normal stuff of turning off and ok checking internet speed etc. and no improvement. Ready to cancel!</P> Sun, 08 Feb 2026 19:56:32 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-keeps-turning-off-and-back-on/m-p/5208216#M68781 Darren902 2026-02-08T19:56:32Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-keeps-turning-off-and-back-on/m-p/5208399#M68796 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Mon, 09 Feb 2026 09:14:16 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-keeps-turning-off-and-back-on/m-p/5208399#M68796 LJB-C 2026-02-09T09:14:16Z